Having trouble downloading files?

We are aware of an issue with downloading files that affects Internet Explorer 8 users.

(To see what version of Internet Explorer you are using click on Help > About on Internet Explorer’s top menu.)

The problem appears to be that IE8 does not like downloading files over an encrypted connection (that is, the download link starts https:). We are trying to find a solution to this problem but in the meantime here are a couple of workarounds:

Change the file link from https to http

When you click on the download link and it appears in your browser address bar, stop the download and edit the beginning of the address replacing “https” with “http”

Disable the opening of PDFs in your browser

Sometimes, the PDF browser plug-in can cause problems. Disabling the plug-in will cause PDF documents to be opened up directly in Acrobat Reader. To disable the plug-in:

  1. Open Internet Explorer, and choose Tools > Manage Add-ons.
  2. Under Add-on Types, select Toolbars And Extensions.
  3. In the Show menu, select All Add-ons.
  4. Select All Add-ons from the Show menu in the Manage Add-ons dialog box.
  5. In the list of add-ons, select Adobe PDF Reader.
  6. Click the Disable button

Note:
If you do not see the Adobe PDF Reader add-on, try the other options on the menu. For example, on some systems, the add-on appears when you select Run Without Permission.

Try a different browser

Consider using a different browser, such as Google Chrome or Mozilla Firefox, or upgrading to a later version of Internet Explorer, if this is possible – Windows XP users are restricted to IE8 as their final version of Internet Explorer.

If you are still unable to download your file, then please contact us on (03) 9639 1500, Monday to Friday, 10am to 4pm.